Step By Step Method Guide


Step By Step Guide To Formulate Traditional Methods

Every social engineering attack vector against companies to the likes of GoPro, Zalando, SteelSeries, Nike, Argos, Apple and of course the largest eCommerce company being Amazon, requires a calculated and strategic approach to deceive their representatives Into performing actions that they're not supposed to do - specifically generate refunds, and dispatch replacement Items at their expense. Be It SEing the latest gaming laptop worth around 3,000$ or simply a 2nd Generation Apple Pencil costing only 198$, both must be done with extreme accuracy to give the SE the best chance of success.

Naturally, It refers to reps who've got nothing better to do with their lives and assess every claim by following protocol strictly by the book, as opposed to those who struggle to spell their own name (so to speak!) and approve claims with very little to no questions asked. If you're reading this with years of experience under your belt, you'd know exactly what I'm referring to, but If you've just started your career In the art of "company manipulation and exploitation", I strongly suggest sifting through my Beginner SEing Tutorials and when you're done, you can continue where you left off here.

Moving forward, In order for the attack to get off to a flying start with minimal complications, there's a crucial element that must be used to support It - namely what's called a "method" and If there Isn't one In place, the SE cannot and will not make a start. In other words, you need a "plan" to guide the SE In the right direction, from the time It's launched, to when a claim number Is assigned to It (and evaluated thereafter), and finally making It's way to achieve the outcome you're expecting - preferably your bank account credited for the full cost of the purchase price.

If you haven't worked It out already, the "plan" Is the "method" that ensures everything runs as smooth as possible, and although It's not hard to choose a method and formulate It against the product you're looking to SE, a lot of social engineers have difficulties putting It all together - which Is what prompted me to write this article. Sure, I've documented an array of tutorials on this blog explaining the Ins and outs of how methods are designed and structured, but some SE'ers still cannot grasp how to prepare It In readiness for their attack vector.

As a result, I've decided to simplify the process by creating "step by step guides to formulate the most common traditional methods" In a very easy to understand manner, and by the time you've finished with this article, you will have the knowledge and expertise to put together your chosen method with Incredible ease. 

What you're about to read Is VERY lengthy, yet simple and straight to the point - for the reason that each topic begins with a brief Introduction (limited to two paragraphs at most), and concludes with a numbered list on "how to prepare the method In chronological order", thus you'll have no Issues applying It to the Item(s) In question. Here's what will be covered In today's lesson.

Table Of Contents

The Missing Item Method 
The Partial Method 
The Wrong Item Received Method
The DNA Method 
The Boxing Method 
The Sealed Box Method 
The Disposed Of The Faulty Item Method 
The Corrupted File/Video Method 
The Broken Glass Method 

I seriously advise to check out each and every listing above, but If you're fully familiarized with x-amount of methods, feel free to hit Ctrl-F on your keyboard and jump to the one you prefer to delve Into. Okay, so without further ado, make yourself a cup of coffee or two and we'll get this started with a step by step guide on the good ol' "missing Item method".

The Missing Item Method

As Its name Implies, the "missing Item method" Is used to say that the Item ordered from an online store, was missing from the package/box when the carrier driver delivered It to your home. Here's an example  of how It works. You've purchased an SSD (Solid State Drive) from a UK retailer named Currys PC world and "upon opening the box", there was nothing Inside - the SSD Itself was not enclosed. You'd then call Currys and tell the rep/agent that you didn't receive your goods, and he'll begin to assess your claim.

For the missing Item method to work, It's paramount to select a product that's "extremely light and will not register a weight on consignment", thus the company will not have evidence to suggest that your Item was In the package/box when It was accepted from the carrier driver. I recommend not to exceed "120 grams" (for only the Item, or the box & Item) and that's actually pushing It to Its absolute limit. Now I'm the type of SE'er who covers every angle with each SE, so for a greater than 95% success rate, stick with a weight between "40-60 grams".

Missing Item Method Step By Step Procedure
  1. When ordering the Item, first Identify Its weight
  2. Make sure It's under 120 grams, preferably half that weight
  3. After the carrier delivers It, contact the company and Inform them of the missing Item
  4. Depending on the approach used, you'll either say the box was empty, or the box/packaging & Item was missing
  5. If an Investigation Is opened, It's only part of their protocol, so be patient while It's In motion
  6. If you're asked to file a police report, do so. It will only be used for administration purposes
  7. If you don't receive a reply from the Investigation team, get In touch and ask where your claim stands
  8. If they decline your claim, ask for evidence In support of their decision
  9. If they're adamant and refuse to budge, request your claim be escalated and If need be, re-escalated 
  10. Be sure to persevere throughout the entire claim and not take "no" for an answer, ever
  11. Eventually, due to the lack of evidence with cross-checking the weight, the claim will be approved
  12. Your bank account will be credited with a refund, or If you prefer, ask for a replacement 

The Partial Method 

Also referred to as "partial" on Its own, the "partial method" works by ordering a bunch of Items  from an online retailer, and saying the order was partially filled  when you received It. Put simply and as an example, "5 Items" were purchased, but only "3 or 4 of them" were In the package. Essentially, one or two were missing - depending on the amount you choose to SE. It's performed almost the same as the missing Item method, but Instead of buying one product and SEing that alone, you'd "purchase multiple Items on the same shipment", and then contact the rep and Inform him that one or more were not In the package/box when you opened It

As with the missing Item method, every product must not be detected when weighed - under the 120 gram bracket. Here's a brief demonstration of how the partial method Is used. I'll be referencing the SE'er from a third-person point of view, and not yourself. He's placed an order for 6 Items In total, two of which are Ray-Ban Justin Rectangular Sunglasses with a weight of 29 grams each - this Is what he'll be SEing, both pairs of sunglasses. When his delivery arrived, he waited for around 20-30 minutes, and then called the company explaining that the sunglasses were not In the package.

As expected, an Investigation was opened to determine why there was a discrepancy with the dispatched and received goods. Due to both pairs of sunglasses weighing next to nothing, the claim specialist team could not pinpoint If there was a variance In weight with the entire package, hence their findings of the Investigation was Inconclusive. As a result, they had no evidence to decline the claim, and a refund for both pairs of sunglasses was Issued Into the SE'ers account.    

Partial Method Step By Step Procedure
  1. Establish the number of products you want to SE
  2. If It's one Item, the weight must be under 120 grams
  3. If It's multiple Items, combine the weight of each one Into a single figure - under 120 grams
  4. Multiple Items must be delivered In the same package
  5. When the delivery arrives, call the company and Inform them of the missing goods
  6. They may open an Internal and/or external Investigation, but there's no cause concern. Wait for their reply
  7. If they don't respond In due course, contact them and ask where your claim stands
  8. On the grounds you've applied the weight accordingly, they cannot decline the claim based on the weight alone.
  9. Given their lack of evidence with their assessment, expect a refund or replacement  

The Wrong Item Received Method 

The biggest advantage of the "wrong Item received method" Is Its versatility, meaning It's compatible with every company that has a warehouse full of stock. Unless you're SEing a car (so to speak!), there's almost no restrictions with the type of Item to be SEd, therefore It can be used with just about every online store, or If you prefer, any In-store retailer. I'll explain how It works In a very simplistic fashion. After you bought a product and It was dropped off by the carrier driver, send an email, go on (where available) live chat or call the company and say "the package contained a different Item to what was originally ordered"

Of course, nothing of the sort happened, you're just saying It did to SE the company. Before going ahead with the method Itself, you first need to "buy the wrong Item that you're pretending to have received" - for the reason that the representative will ask you to send It back, and a refund or replacement for the "original Item purchased", will only be processed when they have the "wrong Item" In their possession. To make It easy to follow, I'll break It down In chronological order as per below

Wrong Item Received Method Step By Step Procedure
  1. Buy the Item you plan to SE
  2. Purchase the wrong Item from the same company, on a different account, and no more than a couple of days later
  3. Be sure the wrong Item Is sent to another address not associated to yours
  4. The weight of the wrong Item must be as close as possible to the one you're SEing
  5. When the package arrives (with the "SE Item") contact the rep/agent 
  6. Tell him that upon opening the package, a different Item was enclosed
  7. The rep will ask you to return the wrong Item that was (apparently) delivered by mistake
  8. Send back the wrong Item that was previously purchased In step 2 above
  9. When they receive the wrong Item, It will be scanned and put back Into stock
  10. A refund/replacement will then be Issued for the SE Item

The DNA Method 

DNA Is an abbreviation of "Did Not Arrive", and Is used to claim that the package that was scheduled for delivery by the carrier driver, failed to make Its way to your residential home, drop house or any other location used to accept deliveries. Evidently, you did receive It, but you're stating otherwise for SEing purposes. Because you're giving the Impression that you're still waiting for the driver to drop It off, you're not supposed to know when It came, so It's always good practice to contact the representative the next day, and ask him why they haven't delivered It.

Depending on the company you're social engineering, they may say to check with the neighbours, or the rep/agent may tell you to wait for a few days to see If the package turns up. What's extremely likely to be experienced, Is an Investigation, whereby the company will liaise with the carrier and use GPS/tracking Information to confirm the package was successfully delivered to your home. If this happens to you, be sure to remember that It's absolutely useless for the following reason. Tracking ONLY confirms delivery to an "address", and CANNOT verify "person-to-person delivery", thus the key to success Is to be adamant that you did not personally receive It

The DNA Method Step By Step Procedure 
  1. When the driver arrives, there's a few things that can take place as follows:
  2. If a signature Is requested, fake sign It
  3. If an OTP Is required, read my tutorial on how to circumvent It
  4. If the driver takes photos, read my tutorial on how to bypass It
  5. If the driver dumps the package at your doorstep, the DNA Is 75% complete
  6. Whichever of the above events occur, call the rep the following day and tell him It didn't arrive
  7. There's a high possibility an external Investigation will be opened with the carrier, but It's perfectly normal
  8. If they take their time with the Investigation, email/call them and ask where your claim stands
  9. If they try and use GPS/tracking to decline your claim, remain firm that you didn't personally receive your goods
  10. If they still refuse to budge, escalate (and re-escalate) the claim to a senior level 
  11. The claim should eventually be approved but If It Isn't, you have all evidence to hit a chargeback.
  12. For UK residents, a Section 75 claim can be filed.
  13. Taking all the above circumstances (In support of your claim) Into account, a favorable outcome Is expected

The Boxing Method

There are many ways  the boxing method can be performed, but for the purpose of this guide, I'll demonstrate only the one example as follows. After the product was purchased and the carrier driver delivered the package to your premises, you'd contact the company and say that the Item you've received Is not working. The customer service rep will then go through a few routine troubleshooting steps - to try and Identify why It's not operating as per Its factory condition. When he's satisfied It's defective, a refund or replacement will be arranged, but "only when your (seemingly) broken Item Is returned".

Obviously there's no Intention to send It back, and that's when the "boxing method" comes Into action, by returning the package/box without the Item and making It look as though It was tampered with during shipment. To do that, cut the package/box on one side and seal It with different coloured tape, so when the company receives It, they'll think that someone stole your Item at some point In transit. If they're responsible for loss of goods (research this beforehand!), then they're liable to cover all expenses, therefore the company Is obligated to Issue a refund/replacement. As easy as It may sound, there's a few things to consider when preparing the boxing method.

First and foremost, "get the precise weight of your Item" - as this will determine how the method will be formulated, and depending on how heavy It Is, one of two procedures will be used to put It together. If the product Is "under 120 grams", send the box on Its own with nothing Inside. Don't forget to cut the package/box and seal It with different colored tape! On the other hand, If the Item Is significant enough to register a weight, substitute It (the Item) with "dry Ice". Read my guide on how to effectively apply dry Ice. All In all, they'll receive your return, assume the product was stolen, and credit your bank account thereafter.      

The Boxing Method Step By Step Procedure
  1. Before I begin, I'd like to reiterate that this Is only one example of how the boxing method Is used
  2. Moving forward, after buying your product, take note of Its exact weight
  3. If It's under 120 grams, the boxing method Is ready to execute
  4. If It's way over the above weight, get some dry Ice - It can be purchased online
  5. Be sure to buy a little extra dry Ice - just to allow for storage and time In transit
  6. Get In touch with the rep/agent, and tell him your Item Is broken
  7. He will go through a number of steps to see why It's faulty, but keep saying It's not working
  8. A return label will be generated to send back your defective product
  9. Box them by using either of the two approaches In step 3 and step 4
  10. When their returns centre receives It, they'll notice It's empty and the package/box has been tampered with
  11. Given they're liable for loss of goods, there's very little reason to reject your claim
  12. Your Item will be refunded or replaced. 

The Sealed Box Method 

I must say, this Is one of my favorite methods, for the fact that It has a proven track record of having a very high success rate with almost every company on any scale. The sealed box method works by purchasing an Item that's "fully enclosed In a cardboard box on all six sides, and contains one or more factory seals and/or wrapped In clear film". You'd then meticulously open the box making sure not to damage any part of It, then take the Item out, and replace It with anything of equal weight - preferably something similar to the original product.

What happens next, Is the most Important part of the method's formulation, so pay attention to what I'm saying. When "resealing the box", It must be done without showing any signs of tampering whatsoever, and the end result should be an exact representation of how It was purchased from the company - with the "seal/seals/film" maintained In Its factory state. If you haven't figured It out yet, the objective of the sealed box method, Is to "seemingly" return the product you've bought (due to a change of mind or otherwise), which appears to be In Its untouched condition, and receive a refund within x-amount of business days.

Realistically, you've sent back another Item (In the box) that you replaced earlier on. Essentially, when the company accepts your return, they'll see there's no signs of Inconsistencies with the box, and be under the Impression that It's the real deal. It will then be scanned, put back Into stock, and your funds will be reimbursed back Into your bank account. No doubt you're wondering how to  flawlessly open and reseal the box, so let's have a look at the step by step procedure below.

The Sealed Box Method Step By Step Procedure
  1. When choosing a product, the box must be fully covered In cardboard on all six sides
  2. Identify the type of factory seals/film It contains
  3. If It's packaged In clear film, It serves the same purpose as a seal, so It's good to go
  4. If you're SEing an IPhone 13, purchase the seals from here
  5. If you're SEing an IPhone 12, get the heat sealer machine from here and the film from here
  6. If It's a laptop, check this site for the appropriate seal
  7. If the seals cannot be purchased, check If the box can be opened where It's joined - It will keep the seals Intact
  8. If the seals must be taken apart, take all the time you need to see how It can be done without damaging them
  9. Once you've established how they can be removed, open the box with extra care
  10. Take out the original Item and replace It with something of equal weight, preferably a like-for-like Item
  11. Reseal the box and thoroughly cross-check It for any Inconsistencies
  12. Return the sealed box using a reason that complies with the company's return policy, such as a change of mind
  13. When they receive It, It'll be scanned and put back Into stock
  14. A refund will be Issued or a replacement dispatched to your address  

The Disposed Of The Faulty Item Method 

When an Item Is purchased that requires some type of functionality to operate, such as a laptop or computer keyboard, the fact Is It doesn't always come shipped In Its faultless condition. Manufacturing defects are Inevitable, and although most are Identified and fixed during the final Inspection by the quality control team, there are many that go unnoticed and leave the factory with Imperfections, hence ultimately end up In the hands of the consumer. Social engineers are well aware of this, and use It to their advantage with the "disposed of the faulty Item method", by being very selective with the nature of the Item and most Importantly, the reason they decided to throw It out

The method can be used with something already purchased, or with the serial number method against an Item that's still under warranty. Here's how It generally works. For all Intents and purposes, I'll use an "electric toothbrush" as the faulty Item. The SE'er contacts the representative, tells him the toothbrush Is defective and asks for a refund, however In order to process It, the rep will request the Item be returned - which Is standard practice with just about every online retailer. Of course, the SE'er Is one step ahead and says: "The Toothbrush blew up when my son was using It and due to my concern for his safety, I Immediately threw It out".

In addition to that, he also mentions: "He sustained a burn to his hand, but thankfully the doctor said It's nothing to worry about". Can you see what just happened here? The SE'er not only used health & safety as the reason for disposing the Item, but also made sure that It (seemingly) caused an Injury to his son. Companies take health and safety very seriously and given the severity of the circumstances Involved, there's a high possibility the claim will be approved with minimal complications.   

The Disposed Of The Faulty Item Method Step By Step Procedure
  1. When you've bought the Item (that's known to lose functionality), contact the rep/agent
  2. Tell him It's defective and you've tried to get It working to no avail
  3. It's very likely he'll ask you to perform a few troubleshooting steps 
  4. Beat him to It, by saying It blew up, caught fire or started smoking and you disposed of It for safety concerns
  5. Health & safety Is a serious matter, thus your claim will be taken on board with no hesitation
  6. The rep may ask you to retrieve the product from the trash, and return It for Inspection
  7. Be sure to say that the waste disposal department told you they've permanently disposed of It
  8. If the company Insists on the return, Photoshop a fake document stating the above
  9. If the company still doesn't budge, use the boxing method to circumvent the return
  10. If your product Is too big to box them, hit a PayPal dispute/claim or a chargeback
  11. At the end of that and on the grounds you've pushed the rep to his limit, a refund/replacement will be forthcoming 

The Corrupted File/Video Method

During the process of assessing a claim for a refund or replacement, as opposed to sending the Item back, some companies ask the SE'er to provide a "POD" (Proof Of Destruction) by destroying the Item, and taking a photo or a video  that clearly shows It's completely damaged. They may also request the serial number and a handwritten note to be Included In the photo/video - just to confirm the product has been destroyed, and It does In fact belong to the account holder

At the time of writing, Logitech and SteelSeries are a couple of many companies that opt for a POD, especially for very low value Items - for the reason that the cost of freight outweighs the cost of the Item Itself, hence sending a photo or video (of the POD) as an email attachment, Is completely free of charge. Obviously the SE'er has no Intention of destroying the Item, so he'll use the corrupted file or corrupted video method by doing exactly that - sending a file that's corrupted, therefore It will not open.

Naturally, the company will ask for It again and the social engineer will keep sending the corrupted file, but In a "different format each time"just to trick the rep Into thinking he's doing his utmost best to rectify the Issue with the file. If a video Is requested by way of uploading It to YouTube and emailing the link to the rep, the SE'er will simply change a few chars In the URL. As a result, It will demonstrate It exists on YouTube, however the representative will believe It's an error on his end for not being able to view It. Through perseverance an not taking "no" for an answer, the SE has a pretty good chance of success.

The Corrupted File/Video Method Step By Step Procedure
  1. If you're told to send a photo of the damaged Item or for any other reason, use this site to corrupt It
  2. If you're told to send a video by uploading It to YouTube, change a few characters In the URL
  3. By doing the above, It makes It seem as though the video Is hosted on YouTube
  4. As such, It puts the blame on the rep/agent for not being able to view the video. The same applies to the file
  5. No doubt the representative will ask you to resend the file or video, so comply with his request
  6. In terms of the file, resend It In a different format - It gives the Impression that you're trying to resolve the matter
  7. In terms of the video, upload It to another host - again It gives the Impression that you're trying to resolve It
  8. Don't forget to corrupt the file, and change the characters In the video URL
  9. It's almost a certainty the rep will tell you to send the file/video again and again, so do as he says
  10. Keep repeating the same procedure as per step 6 and step 7 - depending on what you're sending
  11. Remain firm by saying that everything Is working fine on your end, thereby putting the rep at fault
  12. If you stick with all the above, there's a high chance the rep/agent will give In and approve your claim

The Broken Glass Method 

To fully utilize this method's potential, It's vital to order a product from a company that uses a carrier service to ship goods to their customers - with the objective of It being damaged during transit, which makes the "carrier" responsible and not the social engineer. If you haven't already guessed by the title of this topic, the major drawback of the "broken glass method", Is that It's limited to certain types of Items - namely those that're susceptible to breakage, such as perfumes and colognes

That however, does not Imply that the method Is Ineffective. As a matter of fact, provided the SE'er applies It In a calculated and strategic fashion, It works a lot more often than not, regardless of the company and the nature of the carrier. How so, you ask? Well, given the purpose of this method Is (for example) to buy a bottle of perfume and claim It was broken at the time you received It, It's very difficult (If not Impossible) for the company and/or carrier to prove otherwise.

Anything could've happened to It from the collection point, to when It was taken to the carrier's depot, and when It finally arrived at Its destination - your address. Moreover and stating the obvious, "glass Is fragile" and Irrespective of how well It's protected, "It can break" when going through so many hands during shipment. Essentially, you'd tell the rep that the bottle was smashed when the box was opened, and there's no possible way the company can conclusively say It was delivered unscathed. Enjoy your refund or replacement.

The Broken Glass Method Step By Step Procedure
  1. Before ordering your product, ensure the glass can break when It's mishandled 
  2. After the carrier drops off your package, wait around 30 minutes and then contact the company
  3. Tell the representative that the bottle was broken when you opened the box
  4. If he asks you to take a photo of the shattered glass, Photoshop It or use the corrupted file method
  5. If you're Photoshopping the Image, make sure there's no Inconsistencies with the spillage and damaged glass  
  6. If he asks you to send the broken bits of glass, use the boxing method to bypass the return
  7. There are Instances where reps will tell you that the product was securely packed and cannot break
  8. If that's the case, ask him to provide photographic evidence of the bottle condition just before It arrived at your address
  9. I can assure you that the above request cannot be fulfilled, so keep asking for It throughout the entire claim
  10. If need be, push the rep until he reaches breaking point - thereby he'll offer a refund or replacement

In Conclusion

Now that you've reached the end of this article and have a clear understanding of how every method Is utilized, I'd like to point out a couple of things about the topics pertaining to the "missing Item", "partial" and the "wrong Item received method". They're all based on the grounds that CCTV cameras are NOT viewing their movement of stock, as well as warehouses that DON'T process orders by checking goods at the time they're packed - of which Shade Station Is one of many retailers that operates In that fashion.   

In the event you're looking to SE a store with CCTV monitoring, you can read my tutorial on how to circumvent It. As for products checked when packed, just use the missing Item tampered method - It will completely render their procedures useless. In closing, you now have sound knowledge of how to formulate the methods (discussed), In a very simplistic manner by following my step by step guides, so be sure to apply what you've learned to each and every SE accordingly.