Beginner Wrong Item Received


Beginner's Guide To The Wrong Item Received Method

With regard to social engineering stores to the likes of (but not limited to) Wayfair, Zalando, Nike, Amazon, GoPro, Best Buy etc, with the Intention to deceive their representatives to perform actions that they're not supposed to do, namely reimburse funds and dispatch replacement Items at their expense, there's a lot to take on board to get the job done. Things like familiarizing yourself with the company's refund, warranty and returns policy, and the carrier partners they utilize to service their deliveries, Is absolutely crucial to help ensure a favorable outcome.

If that's not enough to get the blood pumping, there's an array of traditional methods to consider such as the DNA, missing Item/partial, boxing, sealed box, disposed of the faulty Item, leaking battery and many more - of which one will be chosen that's best suited to the nature of the product you're planning to SE. It's all well and good when operating on an Intermediate or advanced level, whereby you've been consistently SEing for many years to date, but If you've just started your career In the art of "company manipulation and exploitation", you'd be at a complete loss as to what you've just read.

And rightly so - tutorials aimed at novice social engineers are few and far between, hence It can be quite difficult to locate resources that will fulfil your needs In a manner that's very easy to follow and understand - particularly trying to work out how a given method Is structured and formulated. Rest assured, I've got you covered. Because It's way beyond the scope of this article to cater for each and every method In detail, I've focused on one that's commonly used against companies of all shapes and sizes, called "the wrong Item received method".

The reason I've decided on this method over the others, Is due to the fact that countless SE'ers have major Issues comprehending even the basics of how to prepare It In readiness for their attack vector, and the same can be said for a minority of SE'ers on an advanced level - they simply cannot grasp the method's formulation and application. That's where I come In. What you will learn today, Is an Introduction Into the "wrong Item received method", Inclusive of the way It's used to target warehousing and manufacturing environments, as well as how to select the wrong Item and finishing off with the events likely to be expected while your claim Is In motion.

Confused? Don't worry, It will all make perfect sense as the article moves forward. Now If you're very new to this type of social engineering and have very little to no experience under your belt, I strongly suggest reading my beginner's guide to SEing and when finished, you can continue where you left off here. Okay, on the grounds you're up and running and ready to go,  It's Important to have sound knowledge of the Ins and outs of the "wrong Item received method", so we'll make a start on that now. 

What Is The Wrong Item Received Method?

The biggest advantage of the "wrong Item received method" Is Its versatility, meaning It's compatible with every company that has a warehouse full of stock. Unless you're SEing a car (so to speak!), there's almost no restrictions with the type of Item to be SEd, therefore It can be used with just about every online store, or If you prefer, any In-store retailer. I'll explain how the method works In a very simplistic fashion. After you bought a product and It was delivered by the carrier, you'd contact the rep/agent and Inform him that "the package contained a different Item to what you originally ordered".   

Of course, nothing of the sort happened, you're just saying It did to SE the company. Before going ahead with the method Itself, you first need to "buy the wrong Item that you're pretending to have received" - for the reason that the representative will ask you to send It back, and a refund or replacement for the "original Item purchased", will only be processed when the company has the "wrong Item" In their possession. To make It easier to follow, I'll break down the procedure In chronological order as per below.

  1. Buy the Item you're planning to SE
  2. Purchase the wrong Item from the same company no more than a day later
  3. When the package arrives (with the SE Item), contact the rep/agent
  4. Inform him that upon opening the package, a different Item was enclosed
  5. The rep will ask you to return the Item that was (apparently) delivered by mistake
  6. Send back the wrong Item that was previously purchased In step 2 above
  7. When they receive the wrong Item, It will be scanned and put back Into stock
  8. A refund/replacement will then be Issued for the SE Item

If you've followed all of the above steps carefully, It's pretty easy to see how the method works, but to avoid overloading your brain with too much Information, I've purposely kept all details down to a minimum. Why? Because I would first like you to have a very good understanding of the way the wrong Item received method Is performed, and when you're well-acquainted with Its overall usage, you can read the topic named "How To Select The Wrong Item" further down the page. Now, there are two ways you can use the method - one Is due to a "warehouse error", and the other Is a "manufacturer error", so let's first check out the former.       

The Wrong Item Received Warehouse Error

Before I make a start, be sure to always keep In mind that you've never received a wrong Item from the company - It's only an excuse to get a refund or replacement on the product you're SEing. Okay, In terms of a "warehouse error", this happens when the storeman picks your product from the shelf/racking, but Instead of getting the one you've ordered, he grabbed something else. It was then packed and dispatched to your address, a drop house or any location used to accept deliveries. And It's at this stage when the company Is contacted about the wrong Item received In the shipment.

The good thing about using the warehouse error, Is that mistakes are Inevitable when picking & packing goods, especially when there's an Influx of customer orders and deadlines must be met prior to close of business. That's what makes It so believable - the approach Is actually based on real circumstances and as a result, suspicion Is significantly minimized during the course of your attack vector.    

Another advantage, Is "the Item you choose to buy as the wrong Item, Is not tied to any specifics". As long as It's around the same size & weight as the one you're social engineering, Its packaging Is Irrelevant - for the fact that the storeman picked the entire product - (where applicable) the box and obviously Its contents. As you can see, the wrong Item received warehouse error Is very flexible, but the same cannot be said for the "manufacturer error" as discussed next.    

The Wrong Item Received Manufacturer Error

Even though this has Its limitations with the range of products It can be used against, by no means Is It less effective at achieving Its objective. You'll see what I'm talking about shortly. Moving forward, what you've just read above, pertains to a "warehouse error", meaning It was the storeman who accidently made a mistake by picking something completely different from their warehouse. Well, that's what you manipulated the representative to believe. Alternatively, the wrong Item received method can be used with a "manufacturer error"

The difference with this, Is that you say the Item In the box Is Incorrect. In other words, you've received the right box, but It contained a different product. For this to work, It's of the utmost Importance the box Is fully covered In cardboard on all six sides, and the Item cannot be viewed externally. As such, there's no evidence to suggest the correct Item was enclosed. Even If CCTV cameras have captured the warehouse packing team processing the order, evidently, the footage can't see what's Inside!

Although a manufacturer error Is not a commonality with factories that operate with state of the art logistics and manufacturing facilities, It does happen from time to time, and social engineers use the method to their advantage, by saying that "upon opening the box, there was another Item to what was originally purchased". No doubt the company will try and dispute It, but If you remain adamant and stick with your story, Inclusive of pushing the rep to his limit, there's every chance the claim will be approved - namely because It's a very arduous task for the company to determine what the box contained without opening It.        

How To Select The Wrong Item

To maximize the chance of a successful outcome, the SE must be well calculated by being strategic with the "nature of the wrong Item", as well as the "methodology used to purchase It". To simplify what I'm referring to, I'll provide an analogy as follows. Let's say you're planning to SE a "GPU" (Graphics Card) for your computer. The first thing you need to do, Is take note of Its "precise weight" - for the reason that goods are weighed on consignment, hence It's Imperative that the weight of the GPU, Is as close as possible to the weight of the wrong Item that you'll be purchasing.

So If the company decides to liaise with the carrier (who serviced your delivery) and cross-checks their records, there will not be a variance In weight, thus your claim of receiving the wrong Item, Is well and truly justified. To make the SE worth your while, be sure the wrong Item only costs a few dollars or so, thereby a very considerable profit will be made on the purchase Item - In this case, the GPU. Of course, the GPU Is only used to demonstrate this tutorial - you can buy anything you like!

Now this Is the most Important part, so pay attention to every written word. When buying the wrong Item, do It from the same company you're SEing, and It must be done on a "separate account" with every Identifiable detail changed - taking extra care that nothing Is associated to your primary account. Also, have the wrong Item sent to a totally different address

As such, when you return the wrong Item and It's scanned, It will not be linked to your main account - they'll see It's part of their Inventory, and assume the Incorrect Item was sent to you. A refund/replacement will then be processed within x-amount of business days. If all that Is too much to absorb, I've broken everything down for you In a few easy to follow steps (below), but do take the time to understand what you've just read above.   

  1. The weight of the wrong Item must match (or be close to) the original Item
  2. The wrong Item must be purchased on a completely different account
  3. The wrong Item must be purchased from the same company being SEd.
  4. The wrong Item must be sent to a totally different address
  5. Where possible, the wrong Item should belong In the same category as the original Item
  6. If the company has CCTV cameras In place, do not use the wrong Item received "warehouse error"
  7. You will be required to return the wrong Item, so comply when asked to do so.

What To Expect With The Wrong Item Received Method

In order to help ensure a favorable outcome with the wrong Item received method, It's paramount to be proficient In all facets of Its usage and application, and of equal Importance, Is "being Informed (In advance) of the series of events that're likely to come your way while the claim Is being actively assessed by the rep/agent". Due to personal choice, lack of knowledge or otherwise, a lot of social engineers tend to disregard/overlook It, which Is not good practice - as not knowing what to expect with the wrong Item received method, can cause huge complications - sometimes to the point of failure.

That's what prompted me to finalize the article with this topic - specifically outlining a few common Incidents that will be experienced when using the wrong Item received method, therefore you can attend to each one efficiently and effectively. As with the previous topic you've read a minute ago, I've created a numbered list below that's very easy to follow and straight to the point. In short, It contains a handful of events that "will take place" either In Its entirety, or a few at a time while the method Is In action.      
  1. Request to return the Item (compliance Is a must)
  2. The return will be scanned (hence must be purchased from the same company)
  3. Photos "may" be requested of the wrong Item & Its packaging (follow the Instructions given)
  4. An Internal Investigation may be opened (It's only company protocol, so be patient)
  5. An external Investigation may be opened (as above)

In Conclusion 

What you've just had the pleasure of reading throughout this entire article, Is all about the Ins and outs of how the wrong Item received method Is structured and formulated against the product you're looking to SE, and also the way It's applied In a couple of different environments -  being a warehouse & manufacturer error

You've also learned how to select the wrong Item, In a manner that's extremely effective and covers every angle to ensure the SE runs smoothly towards achieving the result you're after - a refund or replacement Item. Now that you've attained such knowledge, you will be able to carry out a successful SE all on your own with minimal problems and disruptions, so use your skill set wisely with each wrong Item received you plan on performing.